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Omni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
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Retail Marketing 2014: On the Digital Road
Download Report In the brave new world of omni-channel retail, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. In...
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The State of Home Delivery 2014: Issues and Answers
Download Report Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers...
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Retail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
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Pricing 2015: Learning to Live in a Dynamic, Promotional World
Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...
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Empowering the Store Employee: Benchmark 2015
Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...
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The Internet Of Things In Retail: Great Expectations
Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...
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Home Delivery: Retailers’ Brave New World
Download Report Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by...
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Technology’s Role in Retail Innovation and Growth
Download Report Retail historically has not been an industry focused on technology’s role in driving innovation or growth. In fact, it is fair to say that retail as an industry has taken on the...
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Digital Divergence: The Future of Digital Commerce
Download Report This is our 6th consecutive report on eCommerce. Within, retailers steadfastly tell us that — despite the best intent — digital convergence is still a long ways off. However, things get...
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