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eCommerce 2012: Back to the Future

While virtually all retailers expect more revenue to ultimately come from the online channel than ever before, they are more challenged than ever to keep up with evolving consumer behavior. Never...

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Retail Supply Chain 2012: Globalization, Localization, and Cross-Channel

Supply chain may well be one of the least flexible functions of the retail business. Compared to an ad that can be dropped or a product that can be marked down or recalled, if supply chain isn’t...

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Retail Pricing in a Post-Channel World: Benchmark Report 2012

RSR Research has conducted benchmarks of retailers’ pricing strategies since 2007. During that time, we have seen retailers swing from trying to achieve Everyday Low Price (EDLP) to hyper-promotions as...

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Omni-Channel 2012: Cross-Channel Comes of Age

Download Report When RSR first started conducting cross-channel benchmarks, our going-in thesis involved testing whether retailers thought multi-channel retailing was an important priority. At the...

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Executing on the Promise: Retail Fulfillment 2012

Download Report In this report, we find the retail world at a decision point. Retailers have managed to isolate their supply chains from cross-channel impacts, but the volume has now grown to the point...

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Marketing in Retail: Making the Case for the CMO

Download Report The retail marketing leader currently seems halfway through a transition — reporting in the right place, but without the span of control or influence that will help that leader succeed...

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Retail Business Intelligence: A Work in Progress

Download Report The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics...

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Retail Payments: When the Future Becomes Now

Download Report In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their...

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Tough Love: An In-Depth Look at Retail Pricing Practices

Download Report Retailers continue to escalate the number of price changes they send to stores and other channels. Their field human resource infrastructure groans under the sheer weight of the work...

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The Relevant Store in the Digital Age: Benchmark 2013

Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...

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Retail Marketing 2013: Organizational Drift

Download Report Retail marketing has received a tremendous amount of attention over the last 18 months. It has gone from its own department doing its own thing — down to its own technology purchases —...

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Supply Chain Execution 2014: Making Omni-Channel Profitable

Download Report The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply...

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Omni-Channel Retail 2014: Double Trouble

Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile.  It’s no longer an option.  It’s a...

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Retail Marketing 2014: On the Digital Road

Download Report In the brave new world of omni-channel retail, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. In...

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The State of Home Delivery 2014: Issues and Answers

Download Report Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers...

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Retail Payments: Consumer Control and the Need for Speed

Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...

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Pricing 2015: Learning to Live in a Dynamic, Promotional World

Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...

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Empowering the Store Employee: Benchmark 2015

Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...

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The Internet Of Things In Retail: Great Expectations

Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...

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Home Delivery: Retailers’ Brave New World

Download Report Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by...

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