eCommerce 2012: Back to the Future
While virtually all retailers expect more revenue to ultimately come from the online channel than ever before, they are more challenged than ever to keep up with evolving consumer behavior. Never...
View ArticleRetail Supply Chain 2012: Globalization, Localization, and Cross-Channel
Supply chain may well be one of the least flexible functions of the retail business. Compared to an ad that can be dropped or a product that can be marked down or recalled, if supply chain isn’t...
View ArticleRetail Pricing in a Post-Channel World: Benchmark Report 2012
RSR Research has conducted benchmarks of retailers’ pricing strategies since 2007. During that time, we have seen retailers swing from trying to achieve Everyday Low Price (EDLP) to hyper-promotions as...
View ArticleOmni-Channel 2012: Cross-Channel Comes of Age
Download Report When RSR first started conducting cross-channel benchmarks, our going-in thesis involved testing whether retailers thought multi-channel retailing was an important priority. At the...
View ArticleExecuting on the Promise: Retail Fulfillment 2012
Download Report In this report, we find the retail world at a decision point. Retailers have managed to isolate their supply chains from cross-channel impacts, but the volume has now grown to the point...
View ArticleMarketing in Retail: Making the Case for the CMO
Download Report The retail marketing leader currently seems halfway through a transition — reporting in the right place, but without the span of control or influence that will help that leader succeed...
View ArticleRetail Business Intelligence: A Work in Progress
Download Report The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics...
View ArticleRetail Payments: When the Future Becomes Now
Download Report In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their...
View ArticleTough Love: An In-Depth Look at Retail Pricing Practices
Download Report Retailers continue to escalate the number of price changes they send to stores and other channels. Their field human resource infrastructure groans under the sheer weight of the work...
View ArticleThe Relevant Store in the Digital Age: Benchmark 2013
Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...
View ArticleRetail Marketing 2013: Organizational Drift
Download Report Retail marketing has received a tremendous amount of attention over the last 18 months. It has gone from its own department doing its own thing — down to its own technology purchases —...
View ArticleSupply Chain Execution 2014: Making Omni-Channel Profitable
Download Report The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply...
View ArticleOmni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
View ArticleRetail Marketing 2014: On the Digital Road
Download Report In the brave new world of omni-channel retail, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. In...
View ArticleThe State of Home Delivery 2014: Issues and Answers
Download Report Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers...
View ArticleRetail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
View ArticlePricing 2015: Learning to Live in a Dynamic, Promotional World
Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...
View ArticleEmpowering the Store Employee: Benchmark 2015
Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...
View ArticleThe Internet Of Things In Retail: Great Expectations
Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...
View ArticleHome Delivery: Retailers’ Brave New World
Download Report Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by...
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