Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers’ expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an opportunity to leverage local inventory to get it to their door faster and cheaper.
That means, like it or not, it is up to retailers to figure out how to enable home delivery capabilities that will enable them to meet consumers’ near-unrealistic expectations.
How do they plan on doing that? Find out in RSR’s latest benchmark report on Retail’s home delivery strategies.
Home Delivery: Retailers’ Brave New World contains analysis of the business drivers, opportunities, and organizational constraints surrounding retailers’ home delivery strategies. It also offers baseline recommendations for navigating consumers’ unrealistic expectations around the cost and speed of home delivery. The report is part of RSR Research’s ongoing efforts to provide market intelligence on retail technology trends, is sponsored by Descartes.
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