In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver to its success. Our retail respondents tell us that they are trying to provide services in stores that consumers just can’t get online — something they know their current workforce simply can’t provide. How, then, will this play out? Find out in RSR’s latest benchmark report on retailers’ store strategies and the role the employee plays in those strategies.
Empowering the Store Employee: Benchmark 2015 contains analysis of the business drivers, opportunities, and organizational constraints surrounding retailers’ store strategies. It also offers baseline recommendations for navigating the future of the store, particularly as retailers struggle to define how stores differentiate from the online experience. The report is part of RSR Research’s ongoing efforts to provide market intelligence on retail technology trends, is sponsored by Manhattan Associates and supported by Oracle and Tyco Retail Solutions.
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